Terms and conditions for Holiday house rentals in Provence South of France

Premium Villas Terms and conditions


Any request for reservation of a furnished rental must be done by the payment of a deposit representing 25 % of the total amount of the stay, as well as the signature of the rental contract in double specimens of which one is kept by the customer. This contract lists the general characteristics of the stay and the terms of sale. The balance, 75 % must be paid at least 30 days before the date of arrival, otherwise the reservation will be considered cancelled and the deposit definitively acquired by the agency. For the reservations intervening less than 30 days before the day of arrival, the total payment of the stay is required.


The dates are indicated on the contract; in general Saturday to Saturday or Sunday to Sunday: arrivals between 16 H and 19 H, and departure between 8 H and 10 H. It belongs to the owner or to his representative, to receive the tenants for the check-in procedure. The tenant with the instructions received on the “bon de séjour”, will have to confirm his arrival time minimum 48 hours before. The day of arrival and after 20:00 hours, the owner is not obligated to accept the tenants in the rented villa. The tenant will then have to spend the night at a hotel at their own expenses. If the tenant does not show at the villa at the confirmed time and the person in charge of the check in is not informed, he will lose all rights of the rental. In this case, the owner or his representative will be able to rent to someone else immediately at the best conditions. The check out appointment will also have to be specified by the tenant, 48 H before the effective departure, to the agency or to the owner, in order to give the keys and to do the inventory. In general, the departures take place before 10 hours in order to make it possible for the owner to organize the final cleaning of the villas and the inventory of the furniture and equipment: bed linen, electric household appliances etc...


The rental having been granted only on a seasonal basis, the tenant must leave the buildings at the departure date on the contract, having in addition its home residence indicated as address on the contract. The hiring cannot be extended without prior agreement of the owner and the agency. The tenant will not have the right to sub-lease.


The rental price, expressed in Euros, is all inclusive in the summer season for : taxes, fees, water, electricity, gas, maintenance swimming pool, except for the expenses for telephone , extra cleaning, linen rental are not included except if mentioned on the contract. For the winter season, the water, electricity, gas, heating, are not included and need to be paid separately at the end of the stay, to the agency or the owner, on the basis of the statement of the meters or at a pre-established fixed price.


A security deposit in the form of bank check (certified) on arrival paid to Loprovac or directly paid at the same time as the rental balance is systematically requested from the tenant. The amount of the deposit is specified on the contract. If no deposit has been paid or given on arrival, the tenant will not have access to the house. The security deposit will be returned by the agency maximum 1 month after the departure, except if there were missing objects, damage, or expenses of household to be retained. If the rental has a telephone, the security deposit will be refunded only after reception of the statements and invoice. The tenant will have to provide copy of his identity card on arrival to compare with the signed contract.


The owner is responsible for the quality and the quantity of the interior equipment, which must be related with the number of people on the contract and the description of the villa. An inventory of the villa will be signed during the check in. This document is the only reference in case of complaints. In the event of missing or defective objects or particular problems, the tenant needs to inform our agency at the latest 48 hours after the arrival, no complaints can be received after that time. At the end of the stay during check out, a control of the inventory will be made. All damage or missing objects the day of the departure or thereafter, with the return of the owners, if the check out was made by the agency, will be invoiced and deducted from the deposit. Except if mentioned on the contract, linen and towels are not provided. However, in some cases the tenant can pay for the rental of linen and towels, and settle with the owner extra house cleaning and paid separately. It is clearly understood that, if the case of extra service or if the employee would not show up, neither the owner, nor the agency, could be held responsible, the tenant cannot claim any refund. In the same way, in the event of litigation opposing the employee of the house and the tenant, the tenant will make its personal deal of it, as well on the administrative level as financial or moral.


Neither the agency, nor the owner could be held responsible for the irregularities and/or problems inconveniences which could occur in the services of water, electricity, telephone, etc... Also regarding, construction activities on sites, any type of strikes of private origin or under the public authority could not be opposed to the agency because inconveniencing the tenant either if they are or not rented via the agency.


The villa will be given to the tenant, in a perfect state of cleanliness and the equipments in operating condition. The cleaning of the buildings is the responsibility of the tenant for the period of the rental and until the departure. The tenant paid for the final cleaning on the contract, he will have to leave the house in a correct state of cleanliness : rubbish emptied, dishes washed, used bed linen stocked by the side of the beds, exterior furnishing stored at the original position. If such were not to be the case, the expenses of extra cleaning or repair will be invoiced to the tenant. For information the minimum fixed price of cleaning required will be of 80 €. For faster processing, please tell the agency all the small problems which you could have had, during your stay: breakage, marks on the mattresses, covers, curtains, carpet...


The tenant must behave as a responsible father of family and take care of the good maintenance of the buildings. The total number of person staying at the villa, even for a few days, cannot be higher than the number authorized by the contract. In the event of not respecting this clause, the owner would have the right to claim a higher rental price or decide to ask the people in excess to leave the property. In the same way, it is forbidden to plant tents in the garden, or to park mobile homes or caravans on the property. The tenant is not allowed to bring animals (dog, cat, etc...) in the villa without authorization. The exceptional events (weddings, garden party etc.) remain subjected to prior agreement by the owner. The tenant will have to abstain from throwing in the wash-hand basins, bath-tubs, bidets, sinks, toilets, etc..., any objects likely to block the drains, or else, he will be responsible and will have to pay for the repairs. Because of the difficulties in high season to obtain a specialized home maintenance company, the agency declines any responsibility as for the delay necessary for repairs. The tenant will not be able to claim any refund, if urgent repairs would appear during the rental. The tenant will have to replace before departure all the furniture at the same position they found them on arrival. The swimming pools cannot be emptied without the agreement of the owner or his representative, the tenant cannot try to repair or modify personally the machinery of the swimming pools.


The concept of civil liability varying from one country to another, and the responsibility for our agency not being able to be committed in consequence of accident, losses, flights, fire, damage of water, wounds, the tenant needs to provide a civil liability certificate for renting a house in France. In the case the tenant's Insurance does not provide this type of cover, he will have to subscribe to Loprovac's insurance.


The description of our rentals like all the data elements appearing in our various documents and contracts, are provided in good faith on the basis of the indications given by the owners or their representative and engages only their responsibility. The indications relating to the situation, nature, and the equipments of the buildings are the exact transcription of the information provided by the owner, who certifies that the buildings will be in a perfect state of installation and cleanliness for the arrival of its tenant. LOPROVAC cannot be held responsible for a fault of the owner on this subject. The responsibility for the agency could not also be committed if modifications affecting the rented place or its environment would not have been brought to its attention by the owner at the date of reservation or would intervene between the moment of signing the contract and the arrival of the tenant at the villa. In the present rental, the role of marketing of the agency being limited to that of intermediary between the 2 parts, its responsibility cannot be committed because of the owner or the tenant. Starting 1st of January 2005 house owners are obligated by French law to install a security protection around their private swimming pool (Loi 2003-9 du 3 janvier 2003 - J.O du 4 page 278). The responsibility for our agency cannot be committed in consequence of an owner's fault concerning the swimming pool protection law.


Unfortunately, it can happen that the tenant cannot arrive as scheduled; in this case, your telephone cancellation must be confirmed to us by registered letter, before the beginning of the stay, the date of the post office being taken into account. Also, in the event of cancellation the agency will keep with no refund: More than 30 days before the date of arrival: 25% of the total amount of the stay including the 450 Euros administration fee. Between 29 days and 21 days before the date of your arrival: 60 % of the total amount of the stay including administration fee. Less than 21 days before arrival, the total amount of the stay will be retained including administration fee (limited to the amount of money the agency received from the tenant). Any interrupted or shorten stay, or any not consumed service, because of the tenant, for any reasons that is, does not give place to any refunding.


LOPROVAC proposes a cancellation insurance and a civil liability for tenants. It covers the tenant in the event of cancellation: disease, accident, death... and for damage made in the rented villa. If the tenant decides to take this insurance, it must be subscribed and paid separately at the time of the deposit. Contact the agency for further details or to subscribe to this insurance.


The possible complaints concerning the rental will have to be formulated in the 48 H which follow the arrival in the house, by registered letter, accompanied by evidence to the agency's address. A report will be established by the agency. After 48 h from arrival, complaints cannot be taken into account and will not be subject to any refunding. In the event of dispute, the court of competent jurisdiction will be that of the place of the district where the rented house is located.

For details of less importance, we are always there to help you and serve you permanently as intermediary to the owners.